FAQ

One!

One ticket gives access to join the show on one computer or laptop. If you are social distancing or buying tickets for others in different households, you will need to purchase additional tickets.

If you are booking for other households you will need to purchase additional tickets. Please provide their email address(es) when prompted during the booking process.

For the best experience, please watch our digital shows on a laptop or PC. You may encounter difficulties on a tablet, iPad or mobile phone.

For the best experience, we’d recommend watching on a laptop or PC device. If you can only access the show on an iPad, tablet or mobile phone, please make sure you leave extra time before the performance starts so that our Box Office team can provide support if needed.

Our Zoom performances use the most update-to-date version of the programme which means that elements of the performance may work differently on iPads, tablets or mobile phones.

Some of our performances use a bespoke website which means that some elements of the performance will not work on iPads, tablets or mobile phones.

If you experience troubles with the performance, this could be due to the age of your device. We advise not using a device older than 7 years old.

Live captioning will be available for every performance, this is generated automatically using speech recognition software and is roughly equivalent to subtitles on live TV. To turn it on just navigate to ‘Closed Caption’ in the bottom menu of Zoom.

The link will be emailed to the email address provided when booking 20-30 minutes before the performance starts.

Please check your Junk or Spam folder. If you haven’t received the link 20 minutes before the performance starts, please give our Box Office a call on 01865 766266.

Give our Box Office a call on 01865 766266 – someone will be on hand to give you technical support.

Please try to be as prompt as possible, otherwise you may miss important elements of the show. If you are late and struggling to get onto the performance, please call the Box Office on 01865 766266 so we can help you join the show. If you click the link to the show after the start time, our Stage Manager will accept you onto the call as soon as they can.

When you click the link to the performance, you’ll be welcomed into the “Waiting Room” where you’ll remain until the start time of the performance.

To give latecomers a chance to join the session, there’s a possibility that we won’t start performances until a few minutes after the time stated on your ticket. However, we do endeavour to start the performance as close to the stated start time as possible, so please try to be prompt.

Please call the Box Office for technical support if you encounter anything different.

You can download Zoom from this link: https://zoom.us/download

For a guide on how to use Zoom, click here: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting

It is recommended that you download Zoom before joining the performance, as this can sometimes take a few minutes.

We keep capacity strictly limited in order to ensure the best experience possible for our audience members. If your chosen date is sold out then please call 01865 766266 to be added to the waiting list. Alternatively, please book another performance at a different time.

That’s no problem at all. We just need to make sure that we have an email address for every device booked, so that we can send on the login information. Please give our Box Office a call on 01865 766266 or email boxoffice@creationtheatre.co.uk to provide us with any extra email addresses.

The running time differs for each performance. Our Christmas show is approximately 2 hours long and other performances are around is 60 – 80 minutes. Apart from our Christmas show, there won’t be an interval so make sure you grab a drink before we start!

We will always state on the webpage for each performance if there is an age restriction. If there is no age advisory stated on the show’s webpage, then the show will be family friendly.

Ultimately, you know your kids best. Our age guidance for digital performances is only a guideline; there are no flashing lights and loud noises such as in a usual theatre setting that would be a trigger for our younger audiences so we’re happy for you to make the decision.

Grimm Tales for Fragile Times & Broken People has an age guidance of 12+ due to themes of death which may be upsetting to some younger audience members.

Everyone in your household can watch the performance for a “one device” ticket. If anyone in your household is self-isolating, or wants to watch it separately, then you will need to buy each of those people an additional “one device” ticket.

If you would like to share the performance with friends or family that live outside of your household, then you will have to buy a separate “one device” ticket.

Unfortunately there’s nothing we can do to help solve technical issues on your end, but we will readmit you to the performance if you are able to rejoin. If you miss a significant portion of the show or are unable to rejoin the performance, then please email boxoffice@creationtheatre.co.uk.

If, in the unlikely event, the performance is unable to go ahead due to technical difficulties on our end, we will reschedule the performance.

If you’re joining the performance with family members, friends or others in separate locations, a Party Room ticket will enable you to have your own exclusive call after the performance.

There are only 5 Party Rooms available for each performance. Just choose the Party Room ticket option at the checkout and make sure to provide the email addresses of those joining you from other devices when prompted during the booking process. We’ll need their emails so that we can send them the link to the show!