With our new digital ventures, we’re often asked the same questions time and time again so we thought we’d have a crack at providing some proper answers in this section to try and save you a bit of time.
Please click on the cross to see the answers!
One!
One ticket gives access to join the show on one computer or laptop. If you are social distancing or buying tickets for others in different households, you will need to purchase additional tickets. So for a family of four, that’s only £5 per person!
You will only be able to access Alice | A Virtual Theme Park with a laptop or PC. The performance will not work on a tablet or phone.
For the best experience of Alice | A Virtual Theme Park, we’d recommend watching on a laptop or PC device. If you can only access the show on an iPad, please watch our iPad Guide to make sure you’re prepared for your adventure.
If you experience troubles with the performance, this could be due to the age of your device. We’d advise taking a look at our Old Device Guide before the show so you can be prepared to survive your journey through Wonderland.
The link will be emailed to the email address provided when booking 20 minutes before the performance starts.
Please check your spam folder. If you haven’t received the link 20 minutes before the performance starts, please give our Box Office a call on 01865 766266.
Give our Box Office a call on 01865 766266 – someone will be on hand to give you technical support.
For Alice in Wonderland, please try to be as prompt as possible as otherwise you will miss important elements of the adventure. If you are late, please call the Box Office on 01865 766266 so we can give you alternative access details.
When clicking the link you will be met by the Cheshire Cat who is there to help introduce you to Wonderland. Once the performance is ready to begin a pop-up box will appear which will take you into Zoom. Please make sure you have Zoom downloaded before joining the performance.
To give latecomers a chance to join the session, there’s a possibility that we won’t start performances at the exact time stated on the ticket. However, we do endeavour to start the performance as close to the stated start time as possible, so please try to be prompt.
If you don’t see any of the above then please call the Box Office for technical support.
You can download Zoom from this link: https://zoom.us/download
For a guide on how to use Zoom, click here: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting
It is recommended that you download Zoom before joining the performance, as this can sometimes take a few minutes.
We keep capacity strictly limited in order to ensure the best experience possible for our audience members. If your chosen date is sold out then please call 01865 766266 to be added to the waiting list. Alternatively, please book another performance at a different time.
That’s no problem at all. We just need to make sure that we have an email address for every device booked, so that we can send on the login information. Please give our Box Office a call on 01865 766266 or email boxoffice@creationtheatre.co.uk to provide us with any extra email addresses.
Emails cannot be forwarded or shared.
The running time is yet to be confirmed, but it’s likely to be between 60 – 90 minutes. There won’t be an interval so make sure you grab a drink and go to the toilet before we start!
Yes! Wonderland is open to children (and slightly bigger children) of all ages.
Everyone in your household can watch the performance for a “one device” ticket. If anyone in your household is self-isolating, or wants to watch it separately, then you will need to buy each of those people an additional “one device” ticket.
If you would like to share the performance with friends or family that live outside of your household, then you will have to buy a separate “one device” ticket.
Unfortunately there’s nothing we can do to help solve technical issues on your end, but we will readmit you to the performance if you are able to rejoin. If you miss a significant portion of the show or are unable to rejoin the performance, then please email boxoffice@creationtheatre.co.uk.
If, in the unlikely event, the performance is unable to go ahead due to technical difficulties on our end, we will reschedule the performance.
